Privacy Policy

At Athletlance Physiotherapy, your medical confidentiality is our highest priority. This policy outlines how we protect your personal and health data when you use our website, visit our clinics, or request a home visit.

1. Information We Collect

We collect information you provide directly to us to ensure you receive the safest and most effective care. This includes:

• Contact Details: Name, Phone Number, and Email Address.
• Location Data: Your physical address (specifically for coordinating Home Visits).
• Medical Information: Basic clinical complaints, injury history, or condition details provided during booking.

2. How We Use Your Information

Your data is used strictly for clinical and operational purposes:

• To schedule and manage your physiotherapy assessments and sessions.
• To send appointment confirmations and reminders via WhatsApp or SMS.
• To route our physiotherapists accurately to your location for home healthcare.

3. Data Security & Confidentiality

We adhere to strict patient confidentiality standards. We do not sell, rent, or share your personal or medical data with third-party advertisers. Your clinical records are accessible solely by your treating physiotherapist and our core medical coordination team.

4. Your Patient Rights

You have the right to request access to the personal data we hold about you, request corrections, or ask for your digital records to be deleted from our booking system. You can exercise these rights at any time by contacting our clinic administration.